Privacy Policy

1. Introduction

SGTrainStatus.com ("we," "our," or "us") operates this website to provide real-time train status information and related services for Singapore's MRT and LRT systems. We are committed to protecting your privacy and being transparent about the minimal data we collect.

This Privacy Policy explains what information we collect, how we use it, and your rights regarding your personal data.

2. Information We Collect

2.1 Information You Provide

Service Reports: When you report a service issue (delay, crowding, breakdown, etc.), we collect:

• The train line affected
• The type of issue reported
• Timestamp of the report
• Your IP address (for spam prevention only)

We do NOT collect any personal information such as your name, email address, phone number, or account information. Our service report system is completely anonymous.

2.2 Automatically Collected Information

Cookies and Session Data: We use a single technical cookie to maintain your session on our website. This cookie:

• Is required for basic website functionality
• Expires after 120 minutes of inactivity
• Does not track you across other websites
• Is not used for advertising or analytics
• Cookie name: sgtrainstatus-session

2.3 Future Advertising

We may implement Google AdSense or similar advertising services in the future. If we do, we will update this Privacy Policy and:

• Display advertising cookies notice before implementation
• Use third-party advertising cookies (Google, etc.)
• Allow you to opt out of personalized advertising
• Comply with applicable advertising regulations

Current Status: We do NOT currently use any advertising, analytics, or tracking services.

3. How We Use Your Information

We use the collected information for the following purposes:

• Service Reports: Display aggregate statistics about service issues to help users understand current conditions
• Spam Prevention: Use IP addresses to prevent abuse and excessive reporting
• Website Functionality: Session cookies enable basic features like CSRF protection
• Service Improvement: Analyze usage patterns to improve our service (no personal tracking)

We do NOT:

• Sell or rent your information to third parties
• Use your data for marketing purposes
• Track your location or browsing habits
• Share your data with advertisers (currently)
• Create user profiles or target you with ads

4. Data Retention

Service Reports: We automatically delete service reports older than 90 days. This ensures we only keep recent, relevant data while respecting your privacy.

Session Data: Session cookies and cached data expire automatically after 120 minutes of inactivity.

Logs: Server logs containing IP addresses are rotated and deleted according to standard practices (typically 7-30 days).

5. Third-Party Services

5.1 Current Third-Party Services

AWS S3: We use Amazon Web Services S3 to host static assets (images, icons, etc.). AWS may log requests to these files but has no access to your usage of our service.

Data Sources: We retrieve transit data from:

• Land Transport Authority (LTA) - Singapore government transit data
• SMRT Corporation - Station information and service status

These services do not receive any information about your visit to our website.

5.2 No Analytics or Tracking

We do NOT currently use:

• Google Analytics or similar analytics services
• Facebook Pixel or social media tracking
• Advertising networks or retargeting pixels
• Third-party cookies for tracking

6. Your Privacy Rights

You have the following rights regarding your data:

6.1 Access and Deletion

Since we don't collect personal identifiable information, there is no personal data to access or delete. Service reports are anonymous and cannot be linked back to you.

6.2 Opt-Out

Service Reports: Simply don't submit reports if you don't want to participate.

Cookies: You can disable cookies in your browser settings, but this may affect website functionality. To disable our session cookie:

• Chrome: Settings → Privacy and Security → Cookies and other site data
• Firefox: Settings → Privacy & Security → Cookies and Site Data
• Safari: Preferences → Privacy → Cookies and website data

6.3 Contact Us

For privacy-related questions, concerns, or requests, please contact us at: [email protected]

7. Data Security

We take reasonable measures to protect your information:

• HTTPS encryption for all website traffic
• Secure session cookies (HTTP-only, SameSite protection)
• Rate limiting to prevent abuse
• Regular security updates and monitoring
• Minimal data collection to reduce exposure

However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

8. Children's Privacy

Our service is not directed at children under 13, and we do not knowingly collect information from children. Since we don't collect personal information, there is no age-specific data to be concerned about.

9. International Users

This website is operated from the United States. If you are accessing our service from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States where our servers are located.

By using our service, you consent to the transfer of your information to the United States and processing in accordance with this Privacy Policy.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make changes:

• We will update the "Last Updated" date at the top of this page
• Significant changes will be prominently noted on our website
• Continued use of our service after changes constitutes acceptance

We encourage you to review this Privacy Policy periodically.

11. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Email: [email protected]
Website: https://sgtrainstatus.com